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Frequently Asked Questions

Getting started

How quickly can I get started?

You can sign up, create your first assistant, and start having conversations within minutes. Our Getting Started guide walks you through every step.

Do I need technical skills?

No. The platform is designed for non-technical users. Creating an assistant is as simple as filling in a form and uploading documents. No coding required.

How do I sign in?

Kabware uses passwordless authentication. Enter your email address and we'll send you a one-time code (OTP). Enter the code to sign in. No passwords to remember or manage.

Assistants

How many assistants can I create?

This depends on your plan: Standard (3), Professional (5), Enterprise (custom). See Billing for full plan details.

Can I give my assistant custom knowledge?

Yes. Upload documents (PDF, DOCX, TXT, etc.) to your assistant's knowledge base. The platform indexes them automatically so the assistant can reference them in conversations. See Assistants for details.

Can anyone access my assistant, or just my team?

You control this per assistant. Authenticated mode requires users to sign in. Guest mode allows anyone with the link to chat. You can also enable both. See Auth modes.

What AI models are available?

The platform supports OpenAI, Azure OpenAI, Deepseek, and Ollama. Available models depend on your organisation's configuration. Contact support if you need a specific model.

Billing and pricing

What happens if I exceed my token allowance?

You'll receive email alerts at 75% and 90% of your quota. If you go over, additional tokens are billed at your plan's overage rate. No service interruption — conversations continue seamlessly. See Billing.

Can I cancel anytime?

Yes. Plans are month-to-month with no long-term commitment. Cancel anytime before your next billing date. You retain access until the end of your paid period.

Can I upgrade or downgrade plans?

Yes, anytime. Upgrades take effect immediately. Downgrades take effect at your next billing cycle.

How do I update my payment method?

Go to Billing in the admin dashboard to manage your payment details via Stripe's secure portal.

Security and data

Who owns my data?

You own all the content, data, and configurations you create. We host and operate the infrastructure, but your intellectual property is yours. You can export your data anytime.

Is my data isolated from other organisations?

Yes. Each organisation (tenant) has fully isolated data. Users, assistants, files, and chat history are scoped to your tenant. No other organisation can access your data.

How is authentication secured?

  • One-time codes are hashed (SHA-256) before storage — never stored in plain text.
  • Codes expire after 10 minutes with a maximum of 5 attempts.
  • JWT tokens are used for session management with short-lived access tokens and longer-lived refresh tokens.

Where is my data hosted?

The platform runs on Microsoft Azure infrastructure in the UK. For specific data residency requirements, contact us.

Support

How do I get help?

What's your response time?

Response times depend on your plan: Standard (48 hours), Professional (24 hours), Enterprise (priority, 4 hours for critical issues). See our Support page for full SLA details.